I've had a couple of serious incidents -- always at Harrahs casinos -- where my points looked like they were showing up on the machine, but after card removed and put back in, points never showed. In New Orleans I had to call over managers and they were able to look at the machine's records and determine I was right, and restore points to my account -- after MONTHS!!! (And many phone calls). In Las Vegas I saw this happening and decided to call the casino control commission when Harrahs personnel wanted to do nothing (saying the computers were just slow....) (Harrahs Casino). The control commission guy came right over and examined the machine, and told me I would be contacted in a few weeks with the result of the audit. The result -- yes, I should have gotten points, but the problem was, I WAS PLAYING TOO FAST and that is why the points hadn't registered. So basically it was MY fault!!!!! Yikes.
After these incidents I always pull my card every so often and reinsert to make sure points are registering. Problem seems to happen after several thousand accumulated points.
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