[vpFREE] Re: car rental cancellation fees

"Put yourself in their shoes, what if you went to pick up the
vehicle and they didn't have one available? I don't think you would be very happy."

True. I've been dropped off in an empty lot by Dollar. The bus driver says "don't worry, cars will be coming out soon" and drives off. I wanted to jump in front of the bus and tell him to return all the tips (including mine) he'd collected if he was going to leave us waiting in the heat instead of on his air-conditioned bus.

Worse yet, I once reserved a mid-size car from Enterprise. When I arrived, all they had (they said) were sub-compacts and mini-vans - which did I want? Neither is acceptable, says I, what else have you got? I ended up with a Dodge Durango, which I didn't much care for. To add injury to insult, my receipt upon vehicle drop-off had the "premium SUV" rate, not the rate I'd booked at. I had to argue that I didn't upgrade to the "premium SUV", that they didn't have the car I'd reserved.

To combat this, I now make TWO reservations. I've only had to do it once, but if the cheaper rate isn't available, off to the more expensive backup I go.

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