[vpFREE] Re: XVP: Another Sleazy Host - Marshal Rose - Atlantis Bahamas

I'm shocked that you would dispute this through your credit card company and not try to move up the corporate ladder on this. If you're playing 50K/day at a property, they will bend over backwards to make sure you don't take your play elsewhere. I had a similar situation on my annual seven stars trip a few years ago at Caesars in Vegas where I was charged for my $500 meal. I couldn't get a host or anyone in total rewards to fix it so I just emailed the head of total rewards VIP services and wow did they give me the world to keep my play. All you have to do is tell someone with enough horsepower that if you don't get satisfaction you're taking yor gaming elsewhere and they'll respond. If they don't, then TAKE you gaming elsewhere!

--- In vpFREE@yahoogroups.com, Joel Fink <joel0457@...> wrote:
>
> Hi,
>
> How can you continue to dispute it once it's declined?
>
> In the future, I will make sure the host uses the word 'comp' and doesn't just say they will take care of it.
>
> Joel
>
>
>
>
> ________________________________
> From: Cogno Scienti <cognoscienti@...>
> To: vpFREE@yahoogroups.com
> Sent: Fri, March 19, 2010 11:03:30 AM
> Subject: RE: [vpFREE] XVP: Another Sleazy Host - Marshal Rose - Atlantis Bahamas
>
>  
> Don't give up after the first round of disputes with your credit card company. You can continue to dispute it.
>
> Cogno
>
> > -----Original Message-----
> > From: vpFREE@yahoogroups. com [mailto:vpFREE@yahoogroups. com] On Behalf
> > Of Joel Fink
> > Sent: Thursday, March 18, 2010 7:27 PM
> > To: vpFREE@yahoogroups. com
> > Subject: [vpFREE] XVP: Another Sleazy Host - Marshal Rose - Atlantis
> > Bahamas
> >
> > We have stayed at the Atlantis several times over the last few years.
> > The offers in the past were always specific, free suite, $300 day food
> > and $1500 in Free Play.
> >
> > This time the offer said to call your host and let us customize a
> > vacation just for you. I e-mailed Marshall and asked him what he could
> > do. He e-mailed back saying "the same as last time the suite and he
> > would take care of dinners."
> >
> > When I received my bill at the hotel it had all food charges. I went to
> > VIP services, No Luck. I e-mailed Marshall and his comment was that I
> > did not play enough so there would be no comps above the room. I said
> > that I expected him to keep his word but that didn't matter.
> >
> > In fairness to Marshall, I did gamble less this trip than on previous
> > trips. I played about 50K /day and lost a decent amount of money.
> >
> > So,I tried disputing the charges with the credit card company but since
> > he only said that he would take care of it and not comp the food
> > charges, I lost the dispute. The interpretation on "take car of it" was
> > make the reservation. I have a feeling the sleazeball knew that and
> > worded his e-mail very carefully.
> >
> > Now we have had 4 very nice vacations at the Atlantis, ate great meals
> > and love their pools and water rides. This is just a note to make sure
> > you get a detailed up front note of what will be comped especially when
> > visiting the Atlantis in the Bahamas.
> >
> > By the way the best machines were 8/5 JOB (reduced from 9/5) and 8/5
> > DDB
> >
> >
> >
> >
> >
> >
> > ____________ _________ _________ __
> > From: vegasvpplayer <vegasvpplayer@ gmail.com>
> > To: vpFREE@yahoogroups. com
> > Sent: Thu, March 18, 2010 10:05:34 PM
> > Subject: [vpFREE] Hard Rock LV
> >
> >
> > It appears the lone 9/6 JB machine has been removed.
> >
> >
> >
> >
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
> >
> >
> > ------------ --------- --------- ------
> >
> > vpFREE Links: http://members. cox.net/vpfree/ Links.htm
> >
> > Yahoo! Groups Links
> >
> >
> >
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>

------------------------------------

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