--- On Tue, 10/27/09, joyglen@midrivers.com <joyglen@midrivers.com> wrote:
From: joyglen@midrivers.com <joyglen@midrivers.com>
Subject: Re: [casino_comps] First bad experience in Las Vegas
To: casino_comps@yahoogroups.com
Date: Tuesday, October 27, 2009, 11:38 AM
> Just FYI from Me,
As a long time gambler mostly in high limit pits and having executive
hosts and even being taken care of by full vice presidents of casinos,
mistakes happen. Any biz that is a service industry a mistake will
happen, some huge and some not so huge. I too, own a service biz and we
do make mistakes. When humans are involved they will happen, computers
give us info but only that info as to what was input by some clerk.
On the flip side, I was at Foxwoods a few years ago and stayed in a Butler
Suite. When I checked out and flew back home I received a call from my
host (the previous and great Sammy Kabasi) and he told me to call security
at Foxwoods as the housekeeping staff found my Minnesota Vikings NFC
Championship ring that belonged to Chuck Foreman (#44 Purple People
Eaters) which he gave my father before my father passed away of cancer
back in 96. The ring is priceless and is worth a small fortune. When I
talked to security they told me they would keep it safe and even faxed me
a receipt for it and arranged to Fed Ex it to me and Foxwoods paid for
insurance which was several hundred dollars at their expense.
Not all housekeeping staff steals or throws things in the garbage. I have
been gambling for 25 plus years and I can remember times that reflected
staff mistakes. As in anything else in life I myself attempt to take
mistakes made by others in stride. If severe enough I point them out to
the management but otherwise I just laugh them off and remember mistakes
made by my employees.
That is totally @#!$%#@% up on the part of the Nugget. A buddy of mine had
> a very similar experience at Red Rock back in late February but he never
> got anything back. I just don't understand what he casinos are thinking
> these days to their very valuable players/guests.
>
>
>
> --- On Mon, 10/26/09, intime888 <intime888@yahoo. com> wrote:
>
>
> From: intime888 <intime888@yahoo. com>
> Subject: [casino_comps] First bad experience in Las Vegas
> To: casino_comps@ yahoogroups. com
> Date: Monday, October 26, 2009, 7:44 PM
>
>
>
>
>
>
> My first bad experience in Vegas and this happened at the Golden Nugget
> this past weekend. Check in on Friday, and was given a suite in the Spa
> Tower. Beautiful 2 story room. Thumbs up.
>
> Put bag in room and went out to gamble. Got back to room early Saturday
> morning around 3:30 am. Slept and up around 11:30am and downstairs in the
> casino by around noon. Although I have a beautiful room, I'm the type that
> stays out all day and just use the room to sleep.
>
> Once again gambled to around 3:30 am early Sunday. Go to the room, put the
> key in, but the key did not worked. Damn. Thinking that the key got
> de-magnetized, so trek downstairs to the front desk to try and get a new
> key.
>
> At the front desk, they could not find me as registered guest!!!! So I
> showed them the "guest card" showing the dates of my arrival and checkout
> which was supposed to be Monday. After checking somemore, the front desk
> robot told me that they checked me out on Saturday just after I have
> gotten up and left the room!!!!
>
> I ask why, of course the front desk robot could not answer me.
>
> Then I ask what happened to my stuff that I left in the room. After
> numerous phone calls, I was told that the cleaning staff removed my
> toiletry bag and kept it in housekeeping somewhere. However, my bag that
> was in the closet with a couple of t-short on hangers were nowhere to be
> found.
>
> Remember, this is around 4:00 in the morning. I'm tired. My cloths stinks
> and you don't want to be near my feet. So I asked the front desk robot if
> it is golden nugget's policy to check people out of their room before they
> are suppose to!!! Of course no answer was given.
>
> Granted, the front desk robot offered me another room, but given their
> treatment so far, I declined.
>
> By this time, someone from housekeeping arrived with a blue plastic bag
> with my toiletry bag inside, but my other bag with clothing and everything
> else is nowhere to be found.
>
> Seeing that there were no answers to be gotten from the front desk robot
> and I really did not want to wake up the host that make the reservation
> for me, I just gave them my cell number and ask to them call me when they
> found my bag.
>
> So I left with my toiletry bag and went to another casino on the strip.
>
> Expecting a call early in the morning when someone with some sort of
> authority comeing in to work and could sort out the situtation but it was
> not to be. No one called.
>
> So, I had to drag myself back downtown as I have some valuable items in
> the bag that I left in the room. Eventhough I showered, I had to put my
> old clothing back on. So I still stink.
>
> I went to the host office told the host on duty my story and after more
> phone calls, I was told that someone else with a name that was close to
> mine asked to check out on Saturday and they make the mistake and check me
> out instead. Right!!!!!!! With my stuff still the room!!!!
>
> At this point, I really didn't care for their explanation, I just wanted
> my bag. After a few calls, I was told my bag was at Lost and Found and the
> host sort of hinted for me to go there to get my bag. Yeah right!!!!
>
> Seeing the expression on my face, he quickly call someone to bring it
> down. After retriving my bag, I check the bag and thank God everything was
> there. They actually did properly fold my t-shirts that I left hangin the
> closet. So I left my bag.
>
> Today, Monday, I have left a message with the host that make my
> reservation to call me but alas no call yet. Maybe tomorrow (they are very
> busy you know ...) or the day after or probably never.
>
> Well, golden nugget will never see 1 gambling dollar from me again.
>
> Thanks for listening. I had to vent somewhere.
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
>
[Non-text portions of this message have been removed]
------------------------------------
Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/casino_comps/
<*> Your email settings:
Individual Email | Traditional
<*> To change settings online go to:
http://groups.yahoo.com/group/casino_comps/join
(Yahoo! ID required)
<*> To change settings via email:
mailto:casino_comps-digest@yahoogroups.com
mailto:casino_comps-fullfeatured@yahoogroups.com
<*> To unsubscribe from this group, send an email to:
casino_comps-unsubscribe@yahoogroups.com
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
No comments:
Post a Comment