the wrong person's reservation--esp when you have a LONG line and
EVERYONE is looking at you to HURRY-UP! BUT, there still is NO
excuse for this to happen. I would also post this on their Facebook
page (if they have one) and on Tripadvisor.com. -- I'd also send a
LETTER (yes! a REAL letter) to the CEO and also tell them that you
are posting this to every public web site that you can! I know that the
last hotel I checked into on the Vegas strip, I was given a room that
wasn't vacated. IF I was a person with less than desirable motives, I
could have had a field day in that room! (Then that got me to thinking--
has this ever happened to a room that I am currently staying in?) In this
instance, the computer told the front desk that the first room I was assigned
had been "checked-out"---ahhhh, not with all the stuff I saw in that room!
I guess that sometimes ignorance is bliss!
Jean H--
You have brains in your head. You have feet in your shoes.
You can steer yourself any direction you choose.
You're on your own. And you know what you know.
And YOU are the one who'll decide where to go.... Dr. Seuss
________________________________
From: intime888 <intime888@yahoo.com>
To: casino_comps@yahoogroups.com
Sent: Mon, October 26, 2009 6:44:03 PM
Subject: [casino_comps] First bad experience in Las Vegas
My first bad experience in Vegas and this happened at the Golden Nugget this past weekend. Check in on Friday, and was given a suite in the Spa Tower. Beautiful 2 story room. Thumbs up.
Put bag in room and went out to gamble. Got back to room early Saturday morning around 3:30 am. Slept and up around 11:30am and downstairs in the casino by around noon. Although I have a beautiful room, I'm the type that stays out all day and just use the room to sleep.
Once again gambled to around 3:30 am early Sunday. Go to the room, put the key in, but the key did not worked. Damn. Thinking that the key got de-magnetized, so trek downstairs to the front desk to try and get a new key.
At the front desk, they could not find me as registered guest!!!! So I showed them the "guest card" showing the dates of my arrival and checkout which was supposed to be Monday. After checking some more, the front desk robot told me that they checked me out on Saturday just after I have gotten up and left the room!!!!
I ask why, of course the front desk robot could not answer me.
Then I ask what happened to my stuff that I left in the room. After numerous phone calls, I was told that the cleaning staff removed my toiletry bag and kept it in housekeeping somewhere. However, my bag that was in the closet with a couple of t-short on hangers were nowhere to be found.
Remember, this is around 4:00 in the morning. I'm tired. My cloths stinks and you don't want to be near my feet. So I asked the front desk robot if it is golden nugget's policy to check people out of their room before they are suppose to!!! Of course no answer was given.
Granted, the front desk robot offered me another room, but given their treatment so far, I declined.
By this time, someone from housekeeping arrived with a blue plastic bag with my toiletry bag inside, but my other bag with clothing and everything else is nowhere to be found. . . . . . . . . . . . . . . . I check the bag and thank God everything was there. They actually did properly fold my t-shirts that I left hangin the closet. So I left my bag.
Today, Monday, I have left a message with the host that make my reservation to call me but alas no call yet. Maybe tomorrow (they are very busy you know ...) or the day after or probably never.
Well, golden nugget will never see 1 gambling dollar from me again.
Thanks for listening. I had to vent somewhere.
[Non-text portions of this message have been removed]
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