[vpFREE] Cards unhold themselves upon redealing. Does it happen?

The other day, while playing NSUD, I was dealt a wild straight flush. I held all 5 cards and pushed (not hit) the deal button. I also made sure that my fingers were not touching any of the keys. The middle card unheld itself and was replaced by another card of no use. So instead of getting 50 credits, I got none.

Later I talked to the slot tech person, and he said that it could not happen. I believe we have discussed that on here before. Would anyone verify that they have had that ever happen to them. I see a card unhold many times, but usually of no consequence. Also, how can it happen, as the button is spring loaded to lift it off of the contacts.

Secondly, the slot tech opened up the machine and showed me how the orginal deal is shown along with the hold, and then the second deal is also able to be recalled at the same time. As I understand it, this would be of no value, as the "unholding" would essentially show the dealt hand with desired card having been replaced, unbeknown of course to the computer that there was previously a "good:" card in that slot. If a person forgot to hold that middle card, that would show up, but a unhold replacement is gong to look like a potential 4 card straight flush.

So my second question, is what can a person do in a situation like this? Doesn't it just become your word against the "evidence" showing the replaced card before the second deal.

What have you done in this case? What has the casino done?

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