He contacted a slot supervisor, Bob Del Rio, who checked his computer and stated that the ticket had been redeemed at a kiosk
Instead of the expected, "sorry, too late (with the implied) you idiot", Bob said to please wait.
He contacted security, who viewed their tape, identified the thief, found him still on property and interviewed him.
The money was returned after being recovered from the villain (who was trespassed from the property).
It is a pleasure to report that casino personnel expended such an effort on behalf of a player.
PS: After spending so much time and energy, they politely, but firmly, declined to accept any gratuity
[Non-text portions of this message have been removed]
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